Our Industry Professionals Estelle Carroll is the founder of BOSS Coaching, a global coaching company supporting salon owners to build profitable, high-performing salons through stronger leadership, communication, mindset, and business strategy. With over 20 years of business experience, Estelle is an internationally recognised speaker, Business and Communication Coach known for her energetic, straight- talking approach to helping salon owners lead with confidence, improve team culture, strengthen client communication, and grow sustainable businesses without burnout. Alongside Estelle is Laurent Macé, BOSS Mindset and Gallup Strengths Coach, who helps salon owners and teams unlock greater confidence, self-awareness, communication, and performance through mindset coaching and strengths-based development. Together, they deliver coaching programs, live events, and team training designed to support the entire salon, because long-term success is built through strong leadership, aligned teams, and personal growth. Meet the founder of Sparrow Insurance, Sue Sparrow – a leading innovator in Australia’s insurance industry. While she didn’t plan to become a trailblazer in specialised beauty, cosmetic injectables, and medical insurance, her experience in the industry soon revealed three major issues that business owners face: lacking understanding and attention from insurance providers, feeling overwhelmed by the process of organising insurance, and having inadequate coverage. Seeing how these issues impacted people’s professional, emotional, and financial well-being, Sue was inspired to make a difference. Her mission: to educate and empower beauty, aesthetics and medical industry professionals to make wise insurance choices tailored to their unique needs. That’s why Sue founded Sparrow Insurance; to deliver simple, personalised insurance solutions tailored to each client’s business needs. Sue and her team take the time to understand each business’s unique requirements, ensuring proper coverage and support throughout the entire insurance cycle. ESTELLE CARROLL & LAURENT MACÉ Boss Coaching SUE SPARROW Sparrow Insurance 40 | BEAUTY EXPO AUSTRALIA BEAUTY BOOK